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AudaPadWebHelp > Identifying a Vehicle Using the Universal Search Tree (UST)
Identifying a Vehicle Using the Universal Search Tree (UST)
Note: This is an additional module that requires special licensing. Please contact Audatex for more information.
Before using the Universal Search Tree to identify a vehicle, it is a good idea to enter any vehicle identification information you have about the case vehicle, for example, VIN, KBA and first registration date. You might have done this when you created a new case but if you didn't, you can enter details in the Vehicle Data page or the Vehicle identification UST page.
It is important to note however, that this information is not sufficient if you wish to calculate vehicle repair costs, capture vehicle damage or perform a vehicle valuation. To do any of these tasks, you must use the Universal Search Tree to identify a vehicle. You do this in three steps.
Step 1 - Search for a vehicle
In this first step, you must use one of the configured methods to search for a vehicle. Which method you can use depends on the configuration of the system.
What should you do if you cannot find the vehicle using one of configured methods?
Step 2 - Identify the correct vehicle
Sometimes, the completed search will return only a few vehicles that match the search criteria you entered and so you might be able to select the correct vehicle right away. More often, the system returns a longer list of matching vehicles and you will need to shorten this list. This is done in step 2 by filtering the search by:
- Vehicle characteristics (doors, fuel-type, engine size, etc)
- Tariff date
At this stage, you can accept the identified vehicle and perform both a vehicle damage calculation and a vehicle valuation. However, if you wish to further configure the vehicle by selecting vehicle equipment you must continue to step 3. Doing so will render both a vehicle damage calculation and vehicle valuation more accurate and ensure that you can capture damage for the full range of sub-model or model options for the vehicle.
Step 3 - Configuring the identified vehicle
In this final step, you further refine the vehicle you selected in step 2 by configuring:
- Serial equipment
- Optional equipment
- Manual equipment
- Technical equipment
Configuring vehicle equipment ensures that the vehicle valuation takes into account non-standard vehicle features.
What do you want to know?
 How can I tell in the Case Manager whether a vehicle has been identified?
In the AVDC column, the Case Manager displays one of three icons to denote that the case vehicle has been identified and the level of identification. Refer to the following table:
Icon
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Explanation
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Case vehicle identified. Audatex codes exist. Identification level sufficient for performing a vehicle damage calculation but not for performing a vehicle valuation.
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Case vehicle identified. Jato codes exist (vehicle sales type and price date defined) or Eurotax codes exist (Eurotax code and price date defined). Identification level sufficient for vehicle damage calculation and for basic (short) valuation.
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Case vehicle identified with configured equipment. Identification level sufficient for vehicle damage calculation and for extended (long) valuation, including optional equipment.
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Refer to Identifying a Vehicle to learn more about identifying a vehicle. Refer to Checking the Status of a Case for more information on case status.
What should you do if you cannot find the vehicle using one of configured methods?
If you cannot find the case vehicle using one of the configured methods, you can try to extend the search by including those vehicles only partly supported by Audatex. What does this mean? In this scenario, you should perform a phantom calculation. How do I do this?
With regards vehicle models there are three possibilities:
- Fully supported by Audatex. This means that a complete range of data is available for the vehicle model. This usually happens when you identify a vehicle using a VIN, KBA, Schwacke Key or manufacturer, model, series.
- Partly supported by Audatex. This means that Audatex is able to supply data from other sources such as Eurotax but means that a phantom or manual calculation must be performed. This involves selecting a vehicle fully supported by Audatex as a substitute.
- Un-supported by Audatex. This means that there is no data available.
It is possible however, that even using this method, the system cannot find the case vehicle. This might happen if the vehicle is not supported by Audatex. What does this mean? In this scenario, if configured, define the vehicle manually. How do I do this?
- Click the Manual Vehicle tickbox.
- Enter vehicle details in the Manufacturer, Model and Subtype fields.
- Click Accept. The system will now ask you to select the vehicle you wish to use for the manual or phantom calculation. Click here for information about how to do this.
When you click Accept, the system displays the Support for manual & phantom calculation page. In this page, you must identify the vehicle you wish to use for the manual or phantom calculation. To help you, the system will search for the best match amongst the vehicles covered by Audatex.
Phantom
If a match is found, the system will then propose a manufacturer, model and sub-model combination. You can retain this combination or override by de-selecting the AX Codes tickbox and making new selections. When you are satisfied with the vehicle match, click Accept to return to the Vehicle Identification UST page. Notice that the calculation kind is Phantom. You can, if you wish, edit the manufacturer, model and sub-model labels.
The system also shows which Audatex coded vehicle will be used as a reference for capturing and calculation.
Manual
Alternatively, you can perform a manual calculation. Click the Manual tickbox and then Accept to return to the Vehicle Identification UST page. Notice that the calculation kind is Manual and that the manufacturer, model and sub-model codes are set to 00, 00, 00. You can, if you wish, edit the manufacturer, model and sub-model labels.
With regards vehicle models there are three possibilities:
- Fully supported by Audatex. This means that a complete range of data is available for the vehicle model. This usually happens when you identify a vehicle using a VIN, KBA, Schwacke Key or manufacturer, model, series.
- Partly supported by Audatex. This means that Audatex is able to supply data from other sources such as Eurotax but means that a phantom or manual calculation must be performed. This involves selecting a vehicle fully supported by Audatex as a substitute.
- Un-supported by Audatex. This means that there is no data available.
When I return to the Search Tree, I get the following message: The current price list <current price list date> and the registration date <1st registration date> do not match. Consider changing to the price list to <proposed price list date> What does this mean and what should I do?
If configured, when you return to the Search Tree, the system will check the first registration date against the tariff date. If there is a discrepancy, typically because the first registration date was changed outside of the Search Tree, the system will display the following message:
The current price list <current price list date> and the registration date <1st registration date> do not match. Consider changing the price list to <proposed price list date>.
The warning message includes a proposed price list or tariff date. To correct the issue, you should follow the system recommendation and make a selection from the Tariff date section.
What is the difference between a fully supported, partly supported and un-supported vehicle?
Fully supported by Audatex
This means that a complete range of data is available for the vehicle model. This usually happens when you identify a vehicle using a VIN, KBA, Schwacke Key or manufacturer, model, series.
Partly supported by Audatex
This means that Audatex is able to supply from other sources such as Eurotax but means that a phantom or manual calculation must be performed. This involves selecting a vehicle fully supported by Audatex as a substitute.
Un-supported by Audatex
This means that there is no vehicle data available.
What does the following warning mean: No provider code was found for VIN: [VIN], the search was done using the Audatex codes instead. What should I do?
It is possible that the system cannot obtain marketing data (Eurotax equipment data) for the vehicle, based on the VIN you entered. If this happens, the system will try to identify the vehicle using Audatex codes so that you can continue with the identification and configuration of the vehicle. If identification is successful when you click Next > to filter the search results, the system will display the following warning: No provider code was found for VIN: [VIN], the search was done using the Audatex codes instead.
You can now confirm the identified vehicle before moving onto configuring equipment. It is important to note however, that because there is no Eurotax equipment data available, you will not be able to select vehicle characteristics, a tariff date, etc. You will only be able to add manual equipment and change model options. This information is sufficient for capturing vehicle damage and performing a repair cost calculation. If you want to perform a vehicle valuation, you have to either insert a Eurotax key or perform a manual valuation. Refer to Performing a Vehicle Valuation and Performing a Manual Vehicle Valuation for more information about vehicle valuations and manual valuations.
What does the following warning mean: For the VIN: [VIN], no provider could be determined and the Audatex codes are not sufficient for a search? What should I do?
It is possible that the system cannot obtain marketing data (Eurotax equipment data) for the vehicle you are trying to identify, based on the VIN you entered. If this happens, the system will try to identify the vehicle using Audatex codes so that you can continue with the identification and configuration of the vehicle. If it is not possible to identify the vehicle with Audatex codes, when you click Next > to filter search results, the system will display the following warning: For the VIN [VIN] no provider could be determined and the Audatex codes are not sufficient for a search.
You now have two options to identify the vehicle:
- Insert the Eurotax key for the vehicle and perform another search. Refer to Searching by Eurotax Key for more information.
- Enter a Eurotax key in the field provided.
- Select Eurotax Key from the Search Method drop-down box.
- Click:
- Next > to start the vehicle search and move to the next stage of vehicle identification, selecting filters.
- Cancel to return to the Vehicle Identification UST page. The system does not perform a search.
- Identify the vehicle using the manufacturer, model and sub-model drop-down boxes. Click here for details of how to proceed.
To calculate repair costs or capture vehicle damage for a case vehicle only partly supported or un-supported by Audatex (What does this mean?) you must enter manufacturer, model and sub-model information about the case vehicle in the Search Tree and then select a vehicle fully supported by Audatex as a substitute.
With regards vehicle models there are three possibilities:
- Fully supported by Audatex. This means that a complete range of data is available for the vehicle model. This usually happens when you identify a vehicle using a VIN, KBA, Schwacke Key or manufacturer, model, series.
- Partly supported by Audatex. This means that Audatex is able to supply data from other sources such as Eurotax but means that a phantom or manual calculation must be performed. This involves selecting a vehicle fully supported by Audatex as a substitute.
- Un-supported by Audatex. This means that there is no data available.
- From the Vehicle Types section, de-select the AX only tickbox.
- Select a vehicle type or select All Vehicles to search within all vehicle types.
- Identify the case vehicle by making selections from the Manufacturer, Model and Subtype drop-down boxes or enter the appropriate manufacturer, model and sub-model labels in the AX Codes field.
- When entering labels, you must enter a minimum of four and a maximum of six alphanumeric characters.
- Select Manufacturer & Series/Model from the Search method drop-down box.
- Click:
- Accept to return to the Vehicle Identification UST page. Before doing so, the system will now you to select the vehicle you wish to use for the manual or phantom calculation. Click here for information about how to do this.
When you click Accept, the system displays the Support for manual & phantom calculation page. In this page, you must identify the vehicle you wish to use for the manual or phantom calculation. To help you, the system will search for the best match amongst the vehicles covered by Audatex.
Phantom
If a match is found, the system will then propose a manufacturer, model and sub-model combination. You can retain this combination or override by de-selecting the AX Codes tickbox and making new selections. When you are satisfied with the vehicle match, click Accept to return to the Vehicle Identification UST page. Notice that the calculation kind is Phantom. You can, if you wish, edit the manufacturer, model and sub-model labels.
The system also shows which Audatex coded vehicle will be used as a reference for capturing and calculation.
Manual
Alternatively, you can perform a manual calculation. Click the Manual tickbox and then Accept to return to the Vehicle Identification UST page. Notice that the calculation kind is Manual and that the manufacturer, model and sub-model codes are set to 00, 00, 00. You can, if you wish, edit the manufacturer, model and sub-model labels.
- Next > to select vehicle characteristics. Refer to Filtering Search Results for more information.
- Once you have selected vehicle characteristics, you should also configure equipment. Refer to Configuring Vehicle Equipment for more information. When you click Accept to confirm equipment selections, the system will ask you to select the vehicle you wish to use for the manual or phantom calculation. Click here for information about how to do this.
When you click Accept, the system displays the Support for manual & phantom calculation page. In this page, you must identify the vehicle you wish to use for the manual or phantom calculation. To help you, the system will search for the best match amongst the vehicles covered by Audatex.
Phantom
If a match is found, the system will then propose a manufacturer, model and sub-model combination. You can retain this combination or override by de-selecting the AX Codes tickbox and making new selections. When you are satisfied with the vehicle match, click Accept to return to the Vehicle Identification UST page. Notice that the calculation kind is Phantom. You can, if you wish, edit the manufacturer, model and sub-model labels.
The system also shows which Audatex coded vehicle will be used as a reference for capturing and calculation.
Manual
Alternatively, you can perform a manual calculation. Click the Manual tickbox and then Accept to return to the Vehicle Identification UST page. Notice that the calculation kind is Manual and that the manufacturer, model and sub-model codes are set to 00, 00, 00. You can, if you wish, edit the manufacturer, model and sub-model labels.
- Cancel to return to the Vehicle Identification UST page without the vehicle selection.
Notes:
- It is possible that even when you de-select AX only tickbox, the system still cannot find the vehicle. This might happen if the vehicle is not supported by Audatex. What does this mean? In this scenario, you can, if configured, define the vehicle manually. How do I do this?
- If you selected Manual in the Vehicle Identification UST page to perform a manual valuation, you will not be able to filter search results or configure vehicle equipment. Refer to Performing a Manual Vehicle Valuation for more information.
- Click the Manual Vehicle tickbox.
- Enter vehicle details in the Manufacturer, Model and Subtype fields.
- Click Accept. The system will now ask you to select the vehicle you wish to use for the manual or phantom calculation. Click here for information about how to do this.
When you click Accept, the system displays the Support for manual & phantom calculation page. In this page, you must identify the vehicle you wish to use for the manual or phantom calculation. To help you, the system will search for the best match amongst the vehicles covered by Audatex.
Phantom
If a match is found, the system will then propose a manufacturer, model and sub-model combination. You can retain this combination or override by de-selecting the AX Codes tickbox and making new selections. When you are satisfied with the vehicle match, click Accept to return to the Vehicle Identification UST page. Notice that the calculation kind is Phantom. You can, if you wish, edit the manufacturer, model and sub-model labels.
The system also shows which Audatex coded vehicle will be used as a reference for capturing and calculation.
Manual
Alternatively, you can perform a manual calculation. Click the Manual tickbox and then Accept to return to the Vehicle Identification UST page. Notice that the calculation kind is Manual and that the manufacturer, model and sub-model codes are set to 00, 00, 00. You can, if you wish, edit the manufacturer, model and sub-model labels.
With regards vehicle models there are three possibilities:
- Fully supported by Audatex. This means that a complete range of data is available for the vehicle model. This usually happens when you identify a vehicle using a VIN, KBA, Schwacke Key or manufacturer, model, series.
- Partly supported by Audatex. This means that Audatex is able to supply data from other sources such as Eurotax but means that a phantom or manual calculation must be performed. This involves selecting a vehicle fully supported by Audatex as a substitute.
- Un-supported by Audatex. This means that there is no data available.
What do you want to know?
What is the difference between a fully supported, partly supported and un-supported vehicle?
Fully supported by Audatex
This means that a complete range of data is available for the vehicle model. This usually happens when you identify a vehicle using a VIN, KBA, Schwacke Key or manufacturer, model, series.
Partly supported by Audatex
This means that Audatex is able to supply from other sources such as Eurotax but means that a phantom or manual calculation must be performed. This involves selecting a vehicle fully supported by Audatex as a substitute.
Un-supported by Audatex
This means that there is no vehicle data available.
What do you want to do?
Search for a vehicle
Identify a vehicle returned by the search
Configure the identified vehicle
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